9-1-1 is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt about whether a situation is an emergency, call 9-1-1. It’s better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.
Do not call 9-1-1:
• For information
• For directory assistance
• When you’re bored and just want to talk
• For paying traffic tickets
• For your pet
• As a prank,
If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so he/she knows there really isn’t an emergency.
Verification of information is critical to ensure that the right resources are sent in the right manner to the correct location of an emergency. We understand that asking specific, often scripted questions may take longer, but very often emergency units have already been dispatched.
The Emergency Services Dispatcher may continue questioning the caller to obtain additional details about the victim, patient or suspect. This additional information may change the response, provide a situational assessment, or provide a scene safety update for the public safety responders. Depending on the call type, pre-arrival instructions may also be given to help the caller help themselves or others before emergency responders get to the scene.
One of our many roles is to keep abreast of the changing and challenging technology trends in the telecommunications industry. Rice County 9-1-1 Emergency Communications cannot officially support a specific technology (wireline, wireless, V/OIP, etc.). Many people are only using cell phones today, and depending on your needs, you may or may not want to consider this option. One thing to keep in mind is the quality of the cell phone coverage in your home. Does your cell phone work in every room?
Also do you have enough cell phones so that if you’re not home and there is a family emergency, there is a phone to call 9-1-1? Rice County 9-1-1 Emergency Communications is equipped to locate newer cell phones but older analog phones are difficult to track. Cell phone location accuracy is improving every year; however, the location may be within a 50 to 100 meter radius. Therefore, if you are in an apartment building or a multi-story building, 9-1-1 may not get the exact location.
calls have special text telephones for responding to 9-1-1 calls from deaf or hearing/speech impaired callers.
If a caller uses a TTY/TDD, the caller should:
• Stay calm, place the phone receiver in the TTY, dial 9-1-1.
• After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
• Give the call taker time to connect his/her TTY. If necessary, press the TTY keys again. The 9-1-1 call taker should answer and type “GA” for Go Ahead.
• Tell what is needed — police, fire department, or ambulance. Give your name, phone number and the address where help is needed.
• Stay on the telephone if it is safe. Answer the call taker’s questions.
If a deaf or hearing/speech impaired caller does not have a TTY/TDD, he/she should call 9-1-1 and not hang up. This leaves the line open. With most 9-1-1 calls, the caller’s address will then be displayed on the call taker’s screen and help will be sent. ..